Who We are

We at The Better Back Store are committed to providing our customers with therapeutic products that are distinctive in quality, design and value. We are dedicated to the health and well being of our customers. We carry the best quality products for your back. Our goal at The Better Back Store for all of us is a healthy back. We can help you find a solution and take back control of your life. At our New Port Richey, Florida location we specialize in giving our customers white glove service, and we do the same for our online customers. Your satisfaction and a happy healthy back is our priority.

Trained Product Consultants

All of our sales staff are fully trained to consult with you about any of our products and services. Feel free to call or chat with them 10am-5pm Tuesday - Friday & 10am-2pm Saturday if you have any questions or need help in choosing one of our products. Call 727-848-BACK(2225) or toll-free at 1-800-936-3665.

Honest Product Ratings & Reviews

We pride ourselves on providing you with candidly honest product reviews so that you are fully aware of what we believe are the product's strengths and weaknesses. No nasty surprises and we provide technical follow-up support on everything we sell.

Lifetime Product Support

We recognize that our success depends on the satisfaction of our customers and that is why we have a highly trained technical staff for lifetime follow-up product support on everything we sell. Call us at 727-848-BACK(2225) or toll free at 1-800-936-3665 or email us your question.

Authorized Online Retailer

We are an authorized online retailer for all of our products and comply with all manufacturers pricing and business policies.

Our Acceptance Policy

Your receipt of an electronic order confirmation does not signify our acceptance of your order.

The Better Back Store reserves the right to either accept or decline your order for any reason. The Better Back Store reserves the right to supply less than the quantity of any item ordered if inventory is insufficient.

It is customer's responsibility to verify accuracy and completeness of an order by reviewing order confirmation email. The Better Back Store is not responsible for non-receipt of communication emails due to incorrectly entered email address, spam block or any other email failures. Order can be changed or cancelled per customer's request only if status is pending or backordered and not yet shipped.

Privacy Statement

The Better Back Store does not and will never sell, trade or exchange your personal information with any other business entity or individual.  We are in the business of selling quality products to consumers, not selling email addresses, or any other personal information. We recognize our customer's right to privacy and are committed to protecting it.

Payment Methods Accepted

Credit Cards: We accept VISA, MasterCard, Discover and American Express
Credit Cards for payment. You may pay online or by phone, call us at
727-848-BACK(2225) or 800-936-3665 with your credit card information.

Your credit card will generally not be charged until time of shipment. However, some special orders and items ordered from our distributor for you may be charged when order is placed with our supplier.

Checks and Money Orders Checks or money orders should be made payable to: The Better Back Store. Mail your check or money order to The Better Back Store 5919 Trouble Creek Road, New Port Richey, FL 34652. Please select payment method on order form. After completing order form, print and mail order form along with your check or money order.

Sales Tax

Sales Tax is collected only for orders shipped within the state of Florida.

Our Return/Exchange Policy

At The Better Back Store, customer satisfaction is our number one priority. We will do our very best to satisfy each and every customer. If you're not completely satisfied with your merchandise, most products may be returned for any reason within the first 30 days after delivery.

If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price (less shipping and/or freight charges), a product exchange or a store credit, with the exceptions noted below. The Better Back Store assumes the "ship to" costs ("free shipping") only on purchases that are not returned. The item must be returned in ‘like new’ condition, with all paperwork, parts, and accessories to ensure full credit.

Please note that the following steps and policy criteria below apply to ALL RETURNS, including defective items and those that may have been damaged during shipping.

STEP 1

Please make sure your return meets the following:

• Product is in new condition
• Product is in its original packaging
• Product was purchased in the last 30 days
• Product is not included in Exceptions (noted below)

STEP 2

Call The Better Back Store customer service

• Please call The Better Back Store customer service department at 727-848-2225 or toll free 800-936-3665 to receive a Return Authorization Code (RA#) in order to expedite your return and ensure proper credit to your account.
• Please have your Customer ID and Order Number ready.
• Please note that refunds will not be issued for products that are soiled, damaged, have missing parts or returned without an assigned RA#.

STEP 3

Guidelines for returns:

• Pack the items securely. Please wrap the product so it does not get damaged in shipment. All returned products must be in the same condition in which they were received. Please select a box size that fits your product. We recommend you insure your packages to avoid loss.
• Address all returns to: The Better Back Store 5919 Trouble Creek Road, New Port Richey, FL  34652
• Please get a tracking number for your return package. We cannot be responsible for packages that are lost by mail.
• Original shipping costs are non refundable.
• Shipping cost for returns is at the customer’s expense.
• After inspection to ensure the product is returned in original and working condition, refunds or credits are issued within 14 days of product receipt by The Better Back Store.
• Refunds will not be issued for products that are soiled, damaged, missing parts or returned without an assigned RA#.
• For undeliverable packages caused by customer error, we will credit you minus all shipping costs.
• If your order has shipped, or is in the process of being shipped, we will be unable to cancel your order. You will need to follow the return instructions once you receive the package.
• Please notify us about damaged merchandise within 24 hours of receipt, and make sure you keep all the original boxes and packaging.
• If returns are sent without original packaging, we will deduct a 20% restocking fee from your credit.

Defective Products: If you should receive any item that is "defective on arrival" please contact us immediately to determine the best method of product replacement or repair. Beyond 30 days, you should contact the manufacturer for repair or replacement. This manufacturer contact information will usually be found on the box or in your warranty/instruction manual. Defective items will only be replaced for the same item.

Non-Returnable Items

Due to shipping and delivery cost considerations, adjustable bed frames and electric (adjustable) bases, massage chairs, custom-made chairs, indoor or outdoor zero gravity recliners and office chairs may not be returnable, or may require a 20% restocking fee.

Bedding: Due to health code limiting the resale of bedding items, if the following products have been opened, then they are not returnable: pillows, body pillows, leg & bed wedges, bed loungers, mattress overlays, pillow covers and mattress covers. Mattresses are only returnable to the manufacturer per manufacturers return policy.

Personal Items: If the following personal accessories products that make direct contact with skin have been opened, then they are not returnable: neck and travel supports, posture supports, hand held massager's, seat cushions, hot/cold packs and aromatherapy products.

Discontinued / Clearance Items: Discontinued or clearance Items are considered final sale and are non returnable. Please do not ship these items back to The Better Back Store, as we cannot issue a credit to your account.

Emailing List

For those of you who opted to join our email program, we do not make our email list available to other companies. We may publish an email from time to time to make you aware of new specials, featured products in our online store, or other helpful information. If you wish to be removed from future emails, please notify us by email.

Site Use / Disclaimer

The Better Back Store is not responsible for typographical or other errors. Prices and availability of products are subject to change without notice. We attempt to have the latest and most accurate information possible on availability, policy and pricing but reserve the right to make changes as market conditions change.

Your use of this site and submittal of any purchase indicates your acceptance of the terms and conditions. The Better Back Store reserves the right to make changes to this site and these terms and conditions at any time. If you do not agree with the terms and conditions, please do not use this site. The Better Back Store makes no representation that materials on this site are appropriate or available for use in other locations, and access to them from territories where their contents are illegal or not authorized. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. Any claim relating to, and the use of, this site and the materials contained herein is governed by the laws of the state of Florida without regard to conflict of law rules. The Better Back Store shall not be liable for any failure to perform or delay in performing any of its obligations when such failure or delay is due to circumstances beyond its reasonable control including, without limitations, any act of God, war, strike, riot, fire, flood, earthquake, lock-out, late or non-delivery by suppliers, shortage or unavailability of materials, components or transportation facilities, or act, refusal to act, regulation, order or intervention of any governmental authority. The Better Back Store makes no representations or warranties of any kind with respect to products sold by The Better Back Store except as expressly stated herein, The Better Back Store disclaims all warranties expressed or implied, of any kind with respect to products sold on this site, including but not limited to merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to The Better Back Store arising from any product sold shall be the price of the product ordered. In no event shall The Better Back Store be liable for special, indirect, consequential, or punitive damages related to products sold.