At The Better Back Store, customer satisfaction is our number one priority. We will do our very best to satisfy each and every customer. If you're not completely satisfied with your merchandise, most products may be returned for any reason within the first 30 days after delivery.
If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price (less shipping and/or freight charges), a product exchange or a store credit, with the exceptions noted below. The Better Back Store assumes the "ship to" costs ("free shipping") only on purchases that are not returned. The item must be returned in ‘like new’ condition, with all paperwork, parts, and accessories to ensure full credit.
Please note that the following steps and policy criteria below apply to ALL RETURNS, including defective items and those that may have been damaged during shipping.
Please make sure your return meets the following:
Call The Better Back Store customer service
Guidelines for returns:
Defective Products: If you should receive any item that is "defective on arrival" please contact us immediately to determine the best method of product replacement or repair. Beyond 30 days, you should contact the manufacturer for repair or replacement. This manufacturer contact information will usually be found on the box or in your warranty/instruction manual. Defective items will only be replaced for the same item.
Due to shipping and delivery cost considerations, adjustable bed frames and electric (adjustable) bases, massage chairs, custom-made chairs, indoor or outdoor zero gravity recliners and office chairs may not be returnable, or may require a 20% restocking fee.Bedding: Due to health code limiting the resale of bedding items, if the following products have been opened, then they are not returnable: pillows, body pillows, leg & bed wedges, bed loungers, mattress overlays, pillow covers and mattress covers. Mattresses are only returnable to the manufacturer per manufacturers return policy.
Personal Items: If the following personal accessories products that make direct contact with skin have been opened, then they are not returnable: neck and travel supports, posture supports, hand held massager's, seat cushions, hot/cold packs and aromatherapy products.
Discontinued / Clearance Items: Discontinued or clearance Items are considered final sale and are non returnable. Please do not ship these items back to The Better Back Store, as we cannot issue a credit to your account.
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